Privacy Policy

Last updated: October 2, 2026

GoKally Service Pro ("GoKally", "we") provides moving, private transportation, errands and deliveries, and outdoor care services in Ontario, Canada. This policy explains what personal information we collect through gokally.ca, why, who handles it, how long we keep it, and the choices you have. Questions: contact@gokally.ca or 647-741-2976.

What we collect

• Account: your name, email address and password. Your password is handled by our sign-in provider and is never visible to us.
• Profile (optional): phone number and preferred address.
• Service requests: the service you want, pickup and drop-off addresses (and any extra stops), preferred date and time, estimated distance, task details and any photos you attach.
• Messages: what you write to us in live chat.
• Invoices: invoice number, amounts, tax, dates and payment status. We do not take card payments on this site.
• Technical data: our hosting provider processes network information such as IP address to deliver and protect the site.

Why we use it

To create and secure your account, review and schedule your requests, communicate with you (including email confirmations and invoices), issue invoices, keep business and tax records, prevent abuse, and meet legal obligations. We use your information only for these purposes unless you agree otherwise.

Who handles it

We do not sell your personal information. We use these service providers to run the site:

• Cloudflare for hosting, our database and private photo storage.
• Supabase for account sign-in and verification.
• Resend for sending service emails.
• Cloudflare Turnstile, when enabled, to block automated sign-ups and requests.

These providers may store or process information outside Canada, including in the United States, where it may be accessible to authorities under local law. We may also disclose information when the law requires it.

How long we keep it

• Issued invoices and their order records: at least six years, as tax record rules require.
• Task photos, chat messages and sent-email records: up to two years, then deleted automatically.
• Profile details and uninvoiced requests: until you delete them or ask us to.

Your choices

You can view and update your details on your profile page. You can delete your saved profile, chat history, photos and uninvoiced requests yourself from that page. To access, correct or erase anything else, or to close your sign-in, email contact@gokally.ca. Records we must keep by law, such as issued invoices, cannot be deleted before the retention period ends. If you are not satisfied with our response you may contact the Office of the Privacy Commissioner of Canada.

Cookies

We use only essential cookies that keep you signed in, plus a browser setting that remembers your Day/Night display choice. If Turnstile is enabled it may set its own security cookies. We do not use advertising or analytics cookies.

Security

For safety, we keep street addresses out of emails and ask customers to share exact pickup and drop-off addresses privately by live chat or phone after a request is accepted. Photos are stored privately and only you and GoKally can view them. Access to customer data is restricted to the owner account, which supports two-step sign-in. No online system is perfectly secure; if a breach creates a real risk of significant harm to you, we will notify you as the law requires.

Children

Our services are for adults. We do not knowingly collect information from children.

Changes

We will update the date above when this policy changes.