Frequently asked questions

Yes. We offer same-day deliveries and freight transport, as well as moves within Ontario and between provinces. Choose the service on the request form and tell us what is being delivered, where it is going and when it must arrive. We confirm availability and a quote before the job.

Create a free account, open your dashboard and tap Request a service. Choose the service, give your pickup area (and drop-off area if there is one), a preferred date and a short description. You can attach up to five photos. You can also call 647-741-2976.

1) You submit a request. 2) We review it and confirm availability, usually by chat or phone. 3) Once accepted, we confirm exact addresses with you privately and agree the details and a quote. 4) On the day, the crew arrives within the agreed time window. 5) When the job is complete we issue an itemized invoice with HST, which you can see in your account. 6) You pay as arranged on the invoice.

Travel is $1.50 per total round-trip kilometre (outward plus return). Crew labour is $90 per hour for every two movers. Gas is quoted separately. HST (13%) is added to the invoice. We confirm the route, distance and final quote before invoicing.

For your safety. Please do not put street addresses, door codes or access details in the request form. After your request is accepted we ask for exact addresses privately by live chat or phone.

It is the total round trip: from our base to your pickup, any stops, your drop-off, and back. For example, 50 km each way is 100 km in total, or $150 in travel. We confirm the distance with you before invoicing.

Yes. Add a drop-off area and up to five extra stop areas on the request form. Extra stops can change the distance and time, and we confirm the quote with you.

It depends on the size of the job. Describe what is being moved and add photos if you can, and we will recommend a crew size. Labour is charged per hour for every two movers.

Labour is charged by the hour worked, based on the hours and movers recorded on your invoice. Travel and gas are listed as separate lines so you can see exactly what you are paying for.

Your invoice shows the amount, the HST and the due date. We confirm how to pay when we confirm your quote.

Please contact us as early as you can by chat or at 647-741-2976 so we can adjust the booking. Our terms of service explain how changes are handled.

We collect only what we need, keep photos private, leave addresses out of emails, and let you delete your profile, chat history, photos and uninvoiced requests yourself. See our Privacy Policy.

Yes. Every invoice shows GoKally Service Pro and our GST/HST number, 752241968 RT0001.